Answers
Frequently asked questions
Lead times, sizing, insurance and what a commercial contract actually covers.
Getting started
- When do we need to book for this season?
- Book by June for a same-season install. Mega trees and custom fabrication have the longest lead times, so those get locked first. We can sometimes fit smaller roofline and wreath packages later in the summer, but by September the install calendar is usually full.
- Do you quote from photos, or do you come to the property?
- We come to the property. Someone walks the site, checks sightlines from the road, finds the power and the anchor points, and measures. You get a drawn plan and a line-item quote rather than a catalogue page.
- What does a commercial package usually include?
- Most contracts bundle four things: the decor itself, the installation, in-season maintenance, and the January takedown and storage. One number, one contractor, one invoice.
Products
- Why a 4-foot wreath and not a smaller one?
- Scale is the single most common mistake on commercial properties. A 24-inch residential wreath vanishes on a building front — from the parking lot it reads as a smudge. Four feet is the smallest size that still holds a standard commercial entrance, and it is why it is our most-specified wreath.
- How big should a mega tree be?
- It depends on the viewing distance and what surrounds it. A 14-foot tree is the workhorse for courtyards, entrances and small squares. If it is going into a civic square or against a multi-storey facade, 20 or 30 feet stops it looking undersized. We size it on site.
- Can you build something that is not in the catalogue?
- Yes — that is what the custom line is for. Illuminated logos and wordmarks, entrance archways, themed photo-ops for a BIA, one-off centrepieces scaled to a specific atrium. Concept, drawing, quote, fabrication, install.
- Do we own the decor or rent it?
- Either. Most clients buy the pieces outright and we store and maintain them, which makes year two cheaper and faster. Seasonal rental is available on trees and displays if you would rather not hold the asset.
Installation
- Are you insured for commercial and municipal work?
- Yes. We carry commercial liability insurance and WSIB coverage, and we can supply certificates before work starts. Municipal and property-management clients usually need these for their vendor file, so ask and we will send them.
- Will the install disrupt our business hours?
- We schedule around your operating hours. Retail and restaurant sites are usually done early morning or overnight; office and industrial sites are easier to do during the day. Lift work in traffic areas gets coned and supervised.
- What happens if something fails mid-season?
- You call us and we come back. In-season maintenance is part of the contract — outages, storm damage and timer faults are covered, with no trip charges.
- Who takes it down?
- We do, in January, and it is already in the contract. Everything comes back to our facility, gets inspected and repaired, is labelled by property and section, and is stored until next season.
Coverage & cost
- Where do you work?
- Southwestern Ontario — London, Kitchener-Waterloo, Windsor, Sarnia, Chatham, Woodstock, Stratford, St. Thomas, Brantford, Cambridge, Guelph and Tillsonburg, plus the smaller centres between them. If you are just outside that, ask.
- Why are there no prices on the site?
- Because a real number depends on the property. Frontage length, mounting height, power availability, how much lift time is needed and whether you are buying or renting all move the total. We would rather measure it than publish a figure that turns out to be wrong.
- Do you work with municipalities and BIAs?
- Yes. We handle downtown BIA programs, civic squares and municipal facilities, and we are used to purchase orders, tender documentation and net terms. Tell us what your procurement process needs and we will format the quote to suit.
Still have a question?
Call us or send the property details and we will tell you straight away whether it is something we can do this season.